Shipping policy

Returns & Refund Policy

We want you to be fully satisfied with your purchase.

If you are not completely satisfied, you may request a return within 30 days of delivery.

To be eligible for a return:

Due to the nature of intimate apparel, we cannot accept returns on worn or visibly used items for hygiene reasons.

To initiate a return, please contact us at:

blueballztm@gmail.com

Include your order number and reason for return.

If your return is approved, we will provide instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process the refund.

Please inspect your order upon receipt.

If your item is defective, damaged, or you receive the wrong product, contact us immediately at:

blueballztm@gmail.com

We will make it right.

We currently do not offer direct exchanges. If you need a different size, please return the original item (if eligible) and place a new order.